Got Questions? We’ve Got Answers!
We’re here to help you make the most of your haircare routine. Our FAQ page covers everything you need to know about our products, from how to use them to the ingredients we carefully select. If you don’t find the answer you’re looking for, feel free to reach out to us — we’re always happy to assist!
Products
1. Is it safe to use Alice Cares shampoo bars while pregnant or breastfeeding?
We’re here to help you make the most of your haircare routine. Our FAQ page covers everything you need to know about our products, from how to use them to the ingredients we carefully select. If you don’t find the answer you’re looking for, feel free to reach out to us — we’re always happy to assist!
2. Why do some Alice Cares products have color variations?
As we use natural ingredients in our products, slight variations in color can occur between batches. Rest assured, the effectiveness and quality remain the same!
3. Are your products suitable for sensitive skin?
Yes, our shampoo bars are formulated to be gentle and nourishing for all skin types, including sensitive skin.
4. Do your products contain any harmful chemicals?
No, all Alice Cares products are free from sulfates, parabens, silicones, and phthalates. We use only high-quality, natural ingredients to care for your hair.
5. How are Alice Cares products eco-friendly?
All of our products are plastic-free and use sustainable, recyclable packaging. We’re committed to minimizing our environmental footprint and promoting a greener future.
6. What is the shelf life of your shampoo bars?
Our shampoo bars have a shelf life of 2 years from the date of purchase. Be sure to store them in a dry place to keep them fresh!
7. What is the shelf life of your conditioner bars?
Our conditioner bars have a shelf life of 1 year. Store them in a dry place between uses.
8. Do your products contain any artificial fragrance?
Yes. We use high-quality, safe artificial fragrances to provide a pleasant scent in our products, while still keeping the rest of the ingredients natural and gentle for your hair.
9. Are your products safe for color-treated hair?
Absolutely! Our shampoo bars are gentle and free from harsh chemicals, making them safe for color-treated hair. For the best results, we recommend our Restore & Shine Shampoo Bar, which helps nourish and maintain the vibrancy of your color.
Ingredients
10. Are Alice Cares products vegan?
Yes, all of our products are vegan and cruelty-free.
11. Do your shampoo bars contain fragrance?
Yes, our shampoo bars are lightly scented with natural ingredients like citrus oils and botanical extracts.
12. Where can I find the percentage of ingredients in each product?
For transparency, we list all ingredients and their key benefits on the product page. If you need more information, feel free to reach out to us directly!
Orders
13. What should I do if I’m having problems with the website?
If you encounter any issues, try clearing your browser cache or using a different browser. If the problem persists, contact us for assistance.
14. Can I use more than one promo code on an order?
Unfortunately, only one promo code can be applied per order.
15. How long is the processing time?
Orders are typically processed within 1–2 business days. You'll receive an email confirmation once your order has been shipped.
16. What if my order has been processing for 5 business days, is this normal?
While we aim to process orders quickly, some items may take longer due to stock availability or shipping delays. If your order hasn’t shipped after 5 business days, please reach out to us.
17. I didn’t receive an order confirmation or shipping tracking number. What should I do?
If you haven’t received confirmation or tracking information, check your email's spam or junk folder. If it’s still missing, contact us, and we’ll help resolve the issue.
18. How do I track my order?
Once your order has shipped, you’ll receive an email with tracking information so you can monitor its status.
19. My order never arrived. What should I do?
If your order hasn’t arrived within the expected timeframe, please contact us, and we’ll investigate the issue.
20. The product I received is damaged. What should I do?
We’re sorry to hear that! Please contact us immediately with photos of the damaged product so we can resolve it quickly.
21. Do you accept international orders?
At this time, we ship within the U.S. only. We plan to expand shipping options in the future!
Amazon
22. Can I buy your product on Amazon?
Yes, our products are available on Amazon! You can find them here.
Shipping & Returns
23. How long does shipping take?
Standard shipping typically takes 5-7 business days.
24. What is your return policy?
We offer a 30-day return policy for unused and unopened items. If the product is damaged or defective, we will arrange for a return or replacement.
25. What is the minimum order value to get free shipping?
Free shipping is available on orders over $40 within the U.S.
26. What are the shipping fees?
Shipping fees are calculated at checkout based on your location and order size.
27. I made a mistake in my shipping address, what can I do?
If you realize there’s an issue with your shipping address, contact us as soon as possible, and we’ll help you correct it before shipment.
Stock & Product Availability
28. The product I want is out of stock. Will it be available again?
If an item is out of stock, it will usually be restocked soon. Sign up for restock notifications on the product page to be alerted when it’s back in stock.
29. Do you send samples?
We occasionally send free samples with orders. Keep an eye on our promotions and special offers!
Payments & Orders
30. What forms of payment do you accept?
We accept all major credit cards, PayPal, and other secure payment methods.
31. Can I modify or cancel my order once it’s been placed?
Unfortunately, we cannot guarantee changes to an order once it has been placed. However, please contact us as soon as possible, and we’ll do our best to accommodate your request.
32. How do I redeem a gift card?
During checkout, you’ll have the option to enter your gift card code. Simply enter the code, and the value will be applied to your order.
Returns
33. How do I start a return?
To initiate a return, please contact our customer service team with your order number. We will guide you through the process.
34. Do I have to pay return shipping costs?
If your product is damaged or defective, we cover the return shipping costs. For other returns, the customer is responsible for return shipping fees.